About the 🤝 Help & Support category

Troubleshooting, problems, or bugs? Let us know, we’re here to get you help.

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I’m getting the “couldn’t connect” error. I’m not behind a firewall, I tried it through the WiFi and through my cell connection. I’m not getting it on every jig, only on some. For example, I can access the brain default mode jig, but the heart stent jig won’t open.

Hello!! I have a little problem with the presentation. When I select the flat area where to place the 3d objects (for example on a table) the objects come out on the ceiling. How could I solve it so that they appear on the table? thanks

Hi there @rpascu29 - are you able to share a link to the Jig with this issue?

Feel free to DM me.